Shipping & Returns

Welcome to Shika! We are committed to providing a seamless shopping experience for all our customers. Please read through our Shipping & Returns Policy to understand our practices and ensure a satisfying experience.

Shipping Policy

Processing Time

  • All orders are processed within 2-3 business days. After processing, your order will be shipped, and you’ll receive a confirmation email with tracking information.

Shipping Duration

  • We operate on a dropshipping model, and typical delivery times are 1-2 weeks from the shipping date. Shipping times may vary depending on the destination and any unforeseen carrier delays.

Shipping Costs

  • Shipping costs are calculated at checkout based on the order size and delivery location. Shipping rates will be displayed before you finalize your purchase.

Tracking Your Order

  • Once your order is shipped, you’ll receive a tracking number via email. Please allow up to 48 hours for tracking information to be updated by the carrier.

Returns Policy

At Shika, we take great care to ensure the quality and condition of our products. Due to the nature of our products and in order to maintain high standards, we only accept returns for items that arrive damaged. Please review the conditions below to understand our return requirements.

Return Conditions

  • Damaged Items: If your item arrives damaged, we’ll be happy to process a return for a refund or replacement. To qualify, please ensure you meet the following criteria:
    • Unboxing Video: We require a clear unboxing video that shows the condition of the item upon arrival. This video must include the packaging and item in its original state to verify any damage claims.
    • Report Within 48 Hours: Please contact us within 48 hours of receiving the item, along with the unboxing video and your order details. Returns requested after this timeframe may not be accepted.

Non-Returnable Items

  • We do not accept returns for any reasons other than damage (e.g., sizing issues, change of mind, etc.). To ensure you order the correct size, please refer to our Sizing Guide or contact us for assistance before placing your order.

Return Process

  1. Contact Us: Email our Customer Service team at info@wearshika.com within 48 hours of receiving your damaged item, along with your unboxing video and order number.
  2. Review and Approval: Our team will review your claim and video. If approved, we’ll provide you with a return shipping address and instructions.
  3. Refund/Replacement: Once the damaged item is received and inspected, we’ll process your refund or send a replacement, depending on your preference. Please allow up to 10 business days for refunds to appear in your account.

Frequently Asked Questions

Q: Can I return an item if I ordered the wrong size?
A: We currently only accept returns for items that arrive damaged, provided an unboxing video is submitted within 48 hours. Please refer to our Sizing Guide or contact us before placing your order to avoid any sizing issues.

Q: What if my package is delayed?
A: We aim to deliver all orders within 1-2 weeks. However, delivery times may vary due to carrier delays or high demand. We encourage you to track your order with the provided tracking number and contact our team if you experience any significant delays.

Contact Us
If you have any questions or concerns about our Shipping & Returns Policy, please contact our customer service team at info@wearshika.com. We’re here to assist you with any inquiries.

Thank you for shopping with Shika!